Privacy Policy

1. Introduction

Vessel Arrest Systems Limited ("we", "our", "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage with our services.

By using our website you accept the practices described in this policy. If you do not agree with this policy, please do not use our website.

2. Information We Collect

2.1 Information You Provide

We may collect personal information that you voluntarily provide when you:

• Complete our contact or enquiry forms
• Send us an email or correspond with us
• Request a product briefing or quotation
• Subscribe to any communications

This information may include your name, email address, telephone number, company name, and the content of your message.

2.2 Information Collected Automatically

When you visit our website, we may automatically collect certain information about your device and usage, including:

• IP address and approximate geographic location
• Browser type and version
• Operating system
• Pages visited, time spent on pages, and navigation paths
• Referring website address

3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your enquiries and provide requested information
• To process and manage service requests
• To improve our website and user experience
• To comply with legal obligations
• To protect our rights and prevent misuse of our services
• To communicate with you about our products and services, where you have given consent

4. Legal Basis for Processing (GDPR)

Under the UK General Data Protection Regulation (UK GDPR), we rely on the following legal bases:

• Consent — where you have given clear consent for us to process your personal data for a specific purpose
• Legitimate interests — processing is necessary for our legitimate interests, such as responding to enquiries and improving our services, provided these are not overridden by your rights
• Legal obligation — processing is necessary for compliance with a legal obligation

5. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service providers who assist in operating our website or conducting our business, bound by contractual obligations to keep information confidential
• Law enforcement or regulatory authorities if required by law
• Professional advisers such as lawyers, auditors, or insurers where necessary

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Contact form submissions are typically retained for up to 24 months unless there is a continuing business relationship.

8. Your Rights

Under data protection law, you have the following rights:

• Right of access — to request a copy of your personal data
• Right to rectification — to request correction of inaccurate data
• Right to erasure — to request deletion of your data
• Right to restrict processing — to request limited use of your data
• Right to data portability — to request transfer of your data
• Right to object — to object to the processing of your data
• Right to withdraw consent — where processing is based on consent

To exercise any of these rights, please contact us using the details below.

9. Cookies

Our website uses cookies and similar technologies. For full details on the cookies we use and how to manage them, please see our Cookie Policy.

10. Third-Party Links

Our website may contain links to third-party websites. We have no control over the content or privacy practices of those sites and accept no responsibility for them. We encourage you to read the privacy policy of every website you visit.

11. Children's Privacy

Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this page periodically.

13. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

• Email: info@vesselarrestsystems.co.uk
• Telephone: +44 (0)1354 699375

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data has been handled unlawfully. Visit ico.org.uk for more information.